QuickBooks is a widely used accounting software, but like any other software, it is not without its issues. One common problem that users encounter is QuickBooks Error 15222. This error typically occurs when users try to download payroll or QuickBooks updates. It can be frustrating, but with the right steps, it can be resolved efficiently. In this blog post, we will discuss what QuickBooks Error 15222 is, its causes, and step-by-step solutions to fix it.
What is QuickBooks Error 15222?
QuickBooks Error 15222 is an update error that often arises when downloading payroll updates or QuickBooks updates. The error usually pops up with the message: "Error 15222 - The payroll update did not complete successfully." This error is commonly linked with issues in the digital signature certificate, internet settings, or security software.
Causes of QuickBooks Error 15222
Understanding the causes of QuickBooks Error 15222 can help in troubleshooting the issue more effectively. The primary reasons for this error include:
- Internet Explorer Not Set as Default Browser: QuickBooks relies on Internet Explorer for internet connections. If it is not set as the default browser, it can cause issues.
- Digital Signature Certificate Issues: Problems with the digital signature certificate can prevent QuickBooks from downloading updates.
- Security Software Interference: Antivirus or anti-spyware software might mistakenly identify QuickBooks updates as threats and block them.
- Incorrect Internet Settings: Incorrect settings in Internet Explorer can also lead to update errors.
Troubleshooting Solutions for QuickBooks Error 15222
Solutions 1. Set Internet Explorer as the Default Browser
QuickBooks uses Internet Explorer for internet connectivity. Ensure that Internet Explorer is set as your default browser to avoid connection issues.
- Open Internet Explorer.
- Click on the gear icon in the top right corner.
- Select Internet Options.
- Go to the Programs tab.
- Click on Make Default.
- Click OK to save the changes.
Solutions 2. Verify Digital Signature Certificate
Problems with the digital signature certificate can prevent updates. Ensuring that the certificate is installed correctly can resolve this issue.
- Navigate to the QuickBooks installation folder (usually C:\Program Files\Intuit\QuickBooks).
- Locate the QBW32.exe file.
- Right-click on QBW32.exe and select Properties.
- Go to the Digital Signatures tab.
- Ensure that Intuit Inc. is listed under Signature List.
- Click on Details.
- In the Digital Signature Details window, click View Certificate.
- Click Install Certificate and follow the on-screen instructions.
- Restart your computer and try updating QuickBooks again.
Solutions 3. Check Your Internet Settings
Incorrect internet settings can cause update issues. Adjusting the settings in Internet Explorer can help resolve QuickBooks Error 15222.
- Open Internet Explorer.
- Click on the gear icon in the top right corner.
- Select Internet Options.
- Go to the Advanced tab.
- Scroll down to the Security section.
- Ensure that Check for server certificate revocation is unchecked.
- Make sure that Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 are checked.
- Click Apply and then OK.
- Restart Internet Explorer and try updating QuickBooks again.
Solutions 4. Disable Antivirus or Anti-Spyware Software
Security software might block QuickBooks updates mistakenly. Temporarily disabling your antivirus or anti-spyware software can help.
- Locate the antivirus or anti-spyware software icon in the system tray (bottom right corner of your screen).
- Right-click on the icon and select the option to disable or pause protection.
- Once the protection is disabled, try updating QuickBooks again.
- After the update is complete, enable your antivirus or anti-spyware software immediately.
Solutions 5. Add QuickBooks to the List of Trusted Sites
Adding QuickBooks-related websites to the list of trusted sites in Internet Explorer can prevent updates from being blocked.
- Open Internet Explorer.
- Click on the gear icon and select Internet Options.
- Go to the Security tab.
- Click on Trusted Sites and then click on Sites.
- Add the following websites to the list:
- *.intuit.com
- *.quickbooks.com
- Uncheck the box that says Require server verification (https:) for all sites in this zone.
- Click Add and then Close.
- Click Apply and then OK.
- Restart Internet Explorer and try updating QuickBooks again.
Conclusion
QuickBooks Error 15222 can be a significant hurdle when trying to keep your software and payroll updates up to date. By following the steps outlined above, you can effectively troubleshoot and resolve this error. If the problem persists, it might be beneficial to contact QuickBooks support for further assistance. Keeping your software updated is crucial for smooth operation and access to the latest features and security updates.
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